Bavarian Auto Haus - Arroyo Grande, California

Brett W.

If your dad owned a repair shop specifically for BMWs, this would be the place.

sportikainvest

I have a car, a VW Jetta 2014 SportWagon and we had it serviced at Bavarian Auto Haus. My wife was planning to drive across the country to Ohio in that car with our two young kids. My wife took the car to the shop while I was working to make sure everything on it was ready before the trip and get an oil change. Three days after the service (1 day before the long trip) I found, by accident, a pond of motor oil in the garage on the floor. My wife was in town with the vehicle and the car spot was empty so I was able to notice the oil leak and I could not believe it. I called her and asked her to stop driving immediately because the pond of oil was that alarmingly large. Once I got the car back home I looked under it and found that a drain bolt was finger tight. It was Saturday evening and the next day early in the morning our car was driving to Ohio already.

I do not have any words for this. I told them about the long trip. There is no excuse. I just imagine how my wife would have driven the car running out of oil if I have not caught it and ended up stranded somewhere with our two young kids. I am incredibly disappointed. I am sorry to write this review for Eric but I think I have to. I believe that just some young mechanic forgot to tighten the bolt but there should be some QA standard kind of a check list before they taking cars down from a car lift.

Pamela S.

They seem to be very busy shop. I appreciate them responding and having an appointment relatively quick, I brought my g500 and told them to check everything and fix anything that they find. We haven't driven that car in months, so we definitely needed oil change, steering wheel fluid top off, etc.(this service not brought up and thus was not done). Told them there's definitely a battery problem (they address this) electrical issue with the front seats (they ordered the parts, but they still couldn't fix it), and told them the car sometimes acts up and won't drive even when its on "D", they had my car for a little over two weeks and they said they couldn't find anything wrong related to this issue. Unfortunately, we need to find some place else for our car.

Rebecca A.

Very professional staff reasonable prices awesome service

Gina

We took our Atlas to the Volkswagen dealership in Santa Maria, to fix a problem of the car shutting off at slow speeds and having to manually restart, they said they duplicated the problem, but could not fix anything because there were no codes showing. I then called Bavarian Auto Haus, and Ben was extremely helpful in researching my problem and concluded what the underlying cause may have been. We took the car to Bavarian Auto Haus, and they pulled out the part, and it didn't seem to look suspect, but, Ben suggested replacing it regardless, as all of the research was pointing to this problem. We had them replace the part, and the car is finally fixed and no longer showing that problem. The people who work at Bavarian Auto Haus were very professional, and dedicated to solving the problem with our car.

Chloë H.

i had issues with my brake lights and they fixed them fairly quickly. i also have my engine light on and they checked that out as well. they even saw that i had a headlight out and i got lucky because they had a used spare light around and they replaced it for free. they were awesome and so kind! would definitely recommend.

Adre R.

My experience here was phenomenal. Firstly, when I came in, there were 4 other ladies sitting in the waiting area as well as two cute dogs. That helped my anxiety lessen already.
As I sat there, I chatted with the ladies and some shared with me how they came to be life long customers there. It was such a relief to hear their stories.
From what I heard and experienced this shop has great customer service and goes the extra mile to work around their customers needs.
After about 10 minutes of letting the car run the owner came in and said, yep, it's smoking bad. I think I know what the problem is and I have the part to fix it.
I can't tell you the feeling of relief it was to hear that!
This was the fourth repair shop I've been to, to fix a major smoking from the tailpipe issue.
I even went to a VW specific dealership for their diagnosis and repairs that didn't fix the issue. (But the repairs were still necessary for general long-term maintenance, ((mass air flow sensor, decarb, spark plugs etc)) which I'm huge on, so I wasn't mad just really bummed and worried that it didn't fix it.)

This shop had my car diagnosed, repaired and out on the road again within an hour!!!!

I've been feeling bad about polluting the air and myself and just stressed about this for months, hoping it didn't break down and I could afford whatever the fix was when I finally found out.
The problem turned out to be a worn seal. It was So much better than what some shops had me worried about it being. (Thousands of dollar repair guestimates, pending more expensive testing and time with no promises 😐)

I am amazed, eternally grateful and impressed at their knowledge. They really know cars!
They also taught me some things specifically about my engine I had no clue about that is pretty important for it's maintenance. I'm so thankful.
If you have a foreign car or a tricky problem, go see these guys.
If you want to feel assured of good materials being used for general maintenance, you can feel good about going here as well because they're big on quality. (They're also ASE certified!)
The owner is hands on with all repairs that come through. He's a quick thinker, good teacher and bluntly honest. I like that. Especially in a mechanic.
I wholeheartedly recommend this place and their work. They're busy for a reason. Make an appointment, it will be worth the wait!

Joseph M. S.

Sorry to say my experience wasn't good. They performed an unauthorized $250 test because my check engine light was on and then handed me a list of maintenance work that needed done. I guess they didn't hear me when, before I left, I told them that a record of maintenance was in the glove box. Most of the items they suggested be done were a part of that record and dome less then a year ago. They were great at the old location in Shell Beach. I guess integrity didn't move with them to their new location.