Auto Haus Imports - Grand Prairie, Texas

Jimmy

This Dealers Hides Check Engine Light and Known Issues!

I recently visited this dealership to check out a Smart Car and noticed that the check engine light didn’t illuminate when starting the car—it's supposed to come on briefly as part of the startup process. Thankfully, I always bring my scan tool when evaluating cars, and this one had 8 active check engine codes and 19 stored codes!

During the test drive, the car hesitated and struggled to even go above 20 MPH (Dangerous!). When I reported these issues to Omar and Jose, they insisted it was "so strange" since the car had no warning lights. It was clear they were being dishonest and hiding the car’s poor condition and the need for significant repairs. They promised to fix any issues I found, but it’s the dealer’s responsibility to address problems before selling a car, not the buyer’s. They seemed more interested in pushing the car out and getting me to leave a deposit.

This dealership raised numerous red flags and I can now understand all the 1-star Google reviews. Save yourself the trouble and avoid this dealership if this is the level of deceptive behavior they engage in.

Hayden Winstead

Oscar helped me out tremendously. Called about a 2015 sentra and was already sold. Offered me a 2019 with a deal and was extremely easy to work with. Came in test drive the car and felt amazing and felt confident in my purchase. He did everything right. Highly recommend this dealership and this people. When in need of another car will definitely be back.

Jasmine Khan

We really appreciate the customer service we received from Oscar. He has been very diligent, excellent in communication, responds to our questions very quickly.
He was very transparent to us from day one. We bought the car because we liked his dealings. We feel comfortable reaching out to him any time and he takes full responsibility by going out of his way to help us out. Because of the excellent customer service, we are planning to buy more cars from them.
It was very nice meeting Sam, the owner as well. He was very welcoming. Overall a great experience. We recommend buying from Auto Haus imports.

Manny Ramon

New management with Oscar. I purchased a truck from here about a week ago. I noticed there was a check engine light on and an alignment was needed. Oscar was great, he took care of the issues. The only reason I'm giving 4 stars, is because I had to call for updates. Though each time I called, Oscar was courteous, transparent, and genuine. I would recommend this dealership!

Dania Landu

Oscar Flores is a very good person he helps us choose the car, give us a very good price. He knows how to treat people with respect and kindness. I suggested to anyone who’s looking to get car at Auto haus imports to look for him.

Christopher Chin

Oscar was a true professional. The staff were kind and helpful. Purchased a used vehicle here and they took care of special plates for me. Fair business

Patrice Mitchell

I purchased a 2011 Chrysler 200 for my mom’s birthday 9/14/24. The next day 9/15/24 it doesn’t start…… Here we are 9/20/24 and it’s in the shop, my mechanic believes it’s the starter. I’ll know for sure soon. I’m very disappointed, as this was paid for in full. Don’t waste your time. Go somewhere else….. This is ridiculous and costing me more than what it’s worth…

Allen Michael

Great staff and personally loved the service. Provides excellent conditioned vehicles. Lot of choices and the staff guides us to chose the vehicle as per the needs. Appreciate and loved their service !!!