Foreign Autohaus - Folsom, California

Isaac Goodwin

Rafael was very knowledgeable, professional, and friendly. Service was excellent, and quality of work was exceptional. There were detailed inspection reports and pictures. They went above and beyond for my service, and i am an extremely happy customer.

Jim Dunn

Let me start by saying, i have always had very good experiences here. This time around, i needed a simple oil change and tire rotation and an off and on warning about my rear middle brake light, that always seemed ok when checking it.
My appointment was the earliest at 8am, and i fully expected it to be done that afternoon. By 4 pm and not hearing an update, i called to find out that they had not even touched my car. He promised he would get on it first thing in the morning, and give me a call once completed. No call . I called after lunch and got the “explanation “, and would get on it right away and be done @2. Well, 3:30, i got the all done call. I understand short staff, sick calls etc, but i really would have felt better had i just received update calls, instead of making me having to make the calls! Service done, except still no explanation as to why the brake light warning keeps randomly coming on.Not enough to stop me coming here, but communication with the customer needs to improve, and i will leave it at that.I do appreciate that they are friendly people working there.

Patrick Billquist

I took my 2011 ML350 into Foreign Autohaus with 2 issues, a “clunking” noise on heavy acceleration and intermittent issues with the key turning on. The service advisor got back to me at the end of the day to tell me they hadn’t spent much time on the car but the problem is the CV axle and will need to be replaced. I asked if he was sure it was not the differential or transfer case. He seemed to get defensive stating he had been around cars for a very long time and that is definitely an axle noise. He called me the next day to advise me the problem was the transfer case. He expressed that this would be an expensive repair and should consider that as the car is older and has 185k miles. The recommended repair was to change out the transfer case. The estimate was over $6000. The transfer case itself was $4600 (the Mercedes MSRP). While that is expensive, it didn’t surprise me. What did surprise me were the other quote for some other parts to complete the repair.

The root of the problem is a stretched drive chain in the transfer case, which the tech noted. The part is $100 for a Borg Warner replacement. This type of repair is more for DIY people who understand the risk of repairing an internal component. It would be good if there were options other than what Mercedes charges. For instance a rebuilt transfer case in my case.

When Rafael saw my initial review, he called me to better understand my concerns and perspective. It really showed me he is a conscientious business owner and wants to take care of his customers. I also learned he will work with me on repair options. This is important on an older vehicle when it’s ending its utility. I will certainly give Foreign Autohaus another opportunity in the near future.

The ignition key problem was never investigated.

Alexandra Smith

Highly recommend bringing your vehicle here. Every time we need a service, they are able to accommodate us quickly and make everything easy. They are very honest and reliable and we will always bring all our vehicles here!

Gary Hartley

Recently I was confronted with a check engine light on my 2019 Audi coupe. I am able to get the codes myself but I wasn't really sure how to approach it, and the crew over at foreign Auto House took care of it in one day and I had my beloved car back! Thanks guys for jumping on it and getting it done. I recommend you to all of my European car friends!

Bill Leszinske

I loved the fact that I could register over the web, and get a committed service slot in a few hours.

Team texted me pictures of the inspection and the work they did, linked to the checklist of work items.

Approving additional work and parts was super easy. I could approve it on my phone, and not have to interrupt my meetings with a phone call.

Highly recommended.

Oj Payne

Don't go here. I took my car here for an insurance claim and they reinstall my under shielding incorrectly. Then they used the wrong hardware, after confronting them told me "to stop busting their balls about it."

Tana McKaughan

Pretty happy with the location, cost, and speediness of work done- these guys replaced my engine mounts in one day! However they don’t take checks. My car runs so smoothly now!